{"id":532,"date":"2015-03-06T10:32:53","date_gmt":"2015-03-06T10:32:53","guid":{"rendered":"http:\/\/niuniversity.org\/?p=532"},"modified":"2015-03-06T10:32:53","modified_gmt":"2015-03-06T10:32:53","slug":"maecenas-mattis-tortor-ut-posuere-aliquam-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2","status":"publish","type":"post","link":"https:\/\/niuniversity.org\/?p=532","title":{"rendered":"Total Quality Management (TQM)"},"content":{"rendered":"

Faculty Member\u2019s Name<\/strong><\/p>\n

Mr. Debkumar Banerjee MEng, MBA(MM), MIE(I), M.I IMM, M.IRC.<\/strong><\/p>\n

Faculty Member\u2019s Profile:<\/strong><\/p>\n

Mr. Debkumar Banerjee is a Chartered Engineer in India with vast experience in Material Management, Value Engineering, Maintenance of Plant, Automobile & Road Making Machineries etc.<\/p>\n

He has also teaching experience in the area of Engineering and Management and he is currently engaged as a Maintenance Engineer in Calcutta Municipal Corporation in India.<\/p>\n

His research papers are having for subjects the following:<\/p>\n

1)<\/strong> Treatability Study on Automobile Service Station waste water.<\/p>\n

2) <\/strong>Efficient Solid Waste Handling in Calcutta Municipal Corporation.<\/p>\n

3)<\/strong> Management of Input Items of CMC to be cost effective as well as better service to tax payers.<\/p>\n

4) <\/strong>Streamlining of CMC Store Function with Supplement Emphasis on Spare parts management.<\/p>\n

Course Code:<\/span><\/strong><\/p>\n

\u00a0<\/strong><\/p>\n

*Title:<\/strong><\/p>\n

Total Quality Management (TQM)<\/p>\n

*Format:<\/strong><\/p>\n

Online and on campus<\/p>\n

*Hours:<\/strong><\/p>\n

\u00a0<\/strong><\/p>\n

*Objectives:<\/strong><\/p>\n

\u00a0<\/strong><\/p>\n

*Short Structural Outline:<\/strong><\/p>\n

Introduction to TQM , Concept of TQM, The Quality Gurus, The Baldrige\u00a0 Award,
\nLeadership for TQM – Attitude & Involvement of\u00a0 Top Management Communication, Work Culture, Managerial Systems.<\/p>\n

Strategic Quality Planning: strategy & the strategic planning process, strategic information systems.
\nDefinition of Quality Control, Service quality.<\/p>\n

Customer Focus & Satisfaction: Process vs. Customer, Internal customer conflict, A Quality Focus, The Driver of customer satisfaction, Measurement of customer satisfaction, Role of marketing & sales, Service quality & customer retention, Customer retention & profitability , Buyer – Supplier Relationships.
\nHuman Resource Development & Management: Training & Development, Selection, Performance Appraisal, Compensation systems.<\/p>\n

TQM oriented Human Resource Management.
\nManagement of Process Quality: product inspection vs. process control, SQC , Tools for statistical quality control, Problem analysis, Pareto analysis
\nOrganizing for TQM : Structure & Teams
\nOrganizing for TQM : The system approach, Organizing for quality implementation
\nRole of Organizational transition to TQM ,\u00a0\u00a0 Small Group & Employee Involvement
\nTeams for TQM\u00a0\u00a0\u00a0\u00a0 Productivity , Quality \u00a0&\u00a0 Re-engineering, Cost of Quality, ISO\u00a0 9000 and series,\u00a0Benefits of certification , Documentation, Post-certification , Cost of certification ,\u00a0 ISO 9000 vs. Baldrige Award .
\n*Textbooks and Reading List:<\/strong><\/p>\n

*Evaluation: <\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Faculty Member\u2019s Name Mr. Debkumar Banerjee MEng, MBA(MM), MIE(I), M.I IMM, M.IRC. Faculty Member\u2019s Profile: Mr. Debkumar Banerjee is a Chartered Engineer in India with vast experience in Material Management, Value Engineering, Maintenance of Plant, Automobile & Road Making Machineries etc. He has also teaching experience in the area of Engineering and Management and he […]<\/p>\n","protected":false},"author":1,"featured_media":428,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":"","jetpack_publicize_message":""},"categories":[3],"tags":[8,10,13],"class_list":["post-532","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-courses","tag-elementum","tag-maecenas","tag-posuere"],"jetpack_featured_media_url":"https:\/\/niuniversity.org\/wp-content\/uploads\/2012\/07\/course-icon.png","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p4ajTi-8A","_links":{"self":[{"href":"https:\/\/niuniversity.org\/index.php?rest_route=\/wp\/v2\/posts\/532"}],"collection":[{"href":"https:\/\/niuniversity.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/niuniversity.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/niuniversity.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/niuniversity.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=532"}],"version-history":[{"count":1,"href":"https:\/\/niuniversity.org\/index.php?rest_route=\/wp\/v2\/posts\/532\/revisions"}],"predecessor-version":[{"id":533,"href":"https:\/\/niuniversity.org\/index.php?rest_route=\/wp\/v2\/posts\/532\/revisions\/533"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/niuniversity.org\/index.php?rest_route=\/wp\/v2\/media\/428"}],"wp:attachment":[{"href":"https:\/\/niuniversity.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=532"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/niuniversity.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=532"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/niuniversity.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=532"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}